Active Incident Reduction

No more recurring problems by resolving the problem at their core.

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Permanent solution

Recurring problems cause unnecessary irritation and loss of time. If an undesirable situation arises, we will take care of it with a permanent solution. Instead of limiting ourselves to just solving the incident, we investigate the cause and previous cases, so that a durable solution can be found. As a result, the end user experiences as little delay as possible. 

Veelvoorkomende tickets zijn: 

  • User errors
  • Interface issues
  • Unwanted authorizations/rights
  • Informationneeds
  • User questions

In 2 years

25% less